We offer the following options:
You have 15 days to fall in love with your jewels. If you change your mind during this period, and the product is in perfect conditions you can exchange or return it. Customers are responsible for shipping back their order at their own expense. Remember that earrings and ear cuffs cannot be returned for hygiene reasons. We also do not accept exchanges or returns of personalized products. If you have any questions about how the jewel with your name will look, do not hesitate to contact us.
- Exchange it for another product of the same amount.
- Exchange it for another product of greater amount and pay the difference.
- Exchange it for a cheaper product and we will refund the difference with a voucher without an expiration date.
- Request the return and receive the total amount of the product in a voucher format without an expiration date. Remember that the voucher will never include the shipping costs.
In any case, the products that will be exchanged or returned must be in pristine conditions and show no evident signs of being used, or else no exchange or return will be carried out. ANA CHRISTI reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way. It is your responsibility to provide adequate packaging to make sure that the items arrive to ANA CHRISTI in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.