All orders are processed within 1 to 2 business days from our warehouse warehouse in Toronto / New York (excluding weekends and holidays). After receiving your order confirmation email, You will receive another notification when your order has shipped. There may be delays because of the postal service but these problems are outside of our control. Average delivery time is used as a guide for delivery.

UNITED STATES Standard Shipping (3 - 7 days) 4.99 USD Free Shipping Over 25 USD

CANADA

Standard shipping (3 - 7 days ) 6.99 CAD Free Shipping Over 30 CAD

If you have entered the wrong address for delivery please be sure to contact our customer service team as soon as possible, and we will endeavour to correct it prior to dispatch.

Please contact support@anachristi.com with the correct details and order number.

Unfortunately, if your order has already been shipped we are unable to change the address or delivery destination. Due to this error unfortunately we are unable to refund the order. If this is occurred please contact your local post office to redirect this parcel to your correct address. 

*Please be sure to enter the correct and full address at check out in order to avoid delivery issues or undeliverable orders.

If your order has been marked as delivered but you cannot locate it please contact your local delivery service immediately. It is your responsibility to lodge a report with your local delivery service in this circumstance.

We do not process refunds for orders marked as delivered.

Order tracking - Marked as 'failed delivery attempt':
If your tracking is marked as a 'failed delivery attempt' it usually means they were unable to leave your parcel in a safe place, or were unable to deliver it. 

This usually means you are required to collect your parcel from your local delivery service in a timely manner.

In this case we advise you to contact your local delivery service immediately.

Order tracking - Returned to sender:
If your order has been returned to sender we will re-send your order no more then once.

Please be aware that it is your responsibility to track your order and to pick up your order from your local courier in time.

Order tracking - Awaiting collection:
If your tracking is marked as 'awaiting collection' it is your responsibility to collect it from your local delivery service.

If you have any questions or issues regarding this please contact your local delivery service immediately.

We do not process refunds for failure to collect your order.

I received a damaged or faulty item: 
Whilst we hope this never happens, if you have received a faulty or damaged item upon delivery, please contact us immediately and we will happily replace it. 

If you received a faulty product:
1. Email our customer service team at support@anachristi.com
2. Attach a photo of the faulty, unworn, item received within 7 days of the tracking marked as delivered

Please note: This policy specifically applies to faulty or damaged items received on arrival, that are unworn and within 7 days of the parcel being marked as delivered by the local courier service. This policy does not extend to items after being worn or after this time period. An item is not determined to be faulty if damaged in the course of being worn.

I received the wrong items:
Sorry about that! If we accidentally sent you the wrong order or item(s) please email our customer service team at support@anachristi.com immediately. Please include your order details and an image of the entire order with its original shipping label and packaging. 

Please don't hesitate to contact our customer service team  support@anachristi.com if you have any questions or concerns. We are here to help.